Meet the Team: Jack Reynolds on Bespoke Lifting Solutions and the Future of British Engineering

At Wickham Hoist Ltd, we have been at the forefront of British rack-and-pinion hoist manufacturing since 1961. Our reputation is built on delivering reliable vertical transport and bespoke lifting systems across a diverse range of industries. To give our clients an insight into the expertise and people behind our business, we sat down with our Sales Manager, Jack Reynolds, to discuss the future of the industry and our commitment to British engineering.

1. Can you tell us a bit about your role at Wickham Hoist Ltd?

As a Sales Manager, my role is to understand pain points commonly experiences by companies when dealing with lift specialists. Knowing what goes wrong allows for the team and I to create solutions tailored exactly for the needs of our clients. I get stuck in across the company, from admin to putting a hi-vis on and being an extra pair of hands. The more information I can soak up about our processes, the better I can support the fantastic local businesses that we do work for. In turn, that allows me to grow Wickham Hoist’s sales.

2. What attracted you to the lifting and hoist industry?

Despite using lifts almost every day, I had never even thought about maintenance until I stubled upon Wickham Hoist. Seeing such clear passion from our director made it clear to me that this was the place to be. My background is in the communication technology sector, so you couldn’t be much further removed! That being said, the wealth of expertise in this industry is an endless fount of inspiration so I’m delighted to have fallen into it.

3. What makes Wickham Hoist different from other suppliers?

We are reactive, flexible, and bespoke. One of the key differences is that we focus on British-built products designed with quality, reliability, and safety at the forefront. The way in which we understand our clientele allows for truly personal service, and our ability to design bespoke solutions means we can tailor systems to suit specific site requirements rather than forcing a one-size-fits-all product.

4. What types of projects do you typically work on?

Our projects vary widely. We work closely with the care industry for maintenace, many projects involving housing assosiations, and are heavily involved with the ports. From a simple servicing agreement to a bespoke installation in a listed or complex building, we support clients across a wide range of environments.

5. How important is safety in the work you do?

Safety is absolutely critical in the lifting industry. Our equipment must meet strict standards and certifications, and we work closely with clients to ensure every installation operates safely and efficiently. Knowing that the equipment we supply helps keep people and materials moving safely is something we take very seriously.

6. Are there any recent developments at Wickham Hoist that excite you?

We’ve got a lot of incredible projects in the pipeline, most of which I can’t say much about! The recent move to our new site & offices allows us much more flexibility and that’s something that has been really exciting.

7. What’s the most rewarding part of your job?

We’ve had clients recommend us to their peers at conferences, or contact us again after moving to a new company. That level of trust only comes from genuinely improving the way their business operates.

8. What advice would you give to someone choosing a lift/hoist engineering supplier?

It’s important that your supplier understands why the service is so important to you. You need to know how quickly they can get to you if you need help, and that they will be fair when pricing for repairs/replacements. There is nothing worse than saving a small amount on maintenance/install only to pay far more in repairs later.

9. How do you see the industry evolving in the next few years?

Stability is something that will remain important in the current economic climate. I forsee more British manufacturing and clients choosing based on total running costs rather than initial cost. Industry transparency is something on the rise too, and that can only be a good thing.

10. Outside of work, what do you enjoy doing?

I used to be a professional gamer, so I like to relive my glory days playing games with friends on the computer. I must admit I’m getting much slower as I get older! Otherwise I love visiting family in Scotland & Hampshire and spending time at local events like Dreamland and pop ups at the Kent Event Centre.

Interested in learning more about Wickham Hoist solutions?
Our team is always happy to discuss your project requirements and help you find the right lifting solution.

At Wickham Hoist Ltd, we remain dedicated to the future of British engineering through our commitment to quality, safety and bespoke innovation. By focusing on the specific needs of our clients rather than a one-size-fits-all approach, we continue to set the standard for reliability in the lifting industry. Whether you require a custom installation for a complex site or a comprehensive maintenance agreement to ensure long-term stability, our team is here to support your business. Ready to discuss your next project? Get in touch with our expert team today to find the perfect lifting solution for your requirements.

We recently completed the installation of a brand-new platform lift at a care home in Surrey, replacing an unreliable unit that had been causing frequent breakdowns, inconvenience, and ongoing maintenance concerns.

The previous lift had become increasingly problematic, leading to operational disruption for staff and restricted access for residents. Reliability is critical in care environments, where safe and smooth vertical transportation is essential for daily routines, accessibility compliance, and overall wellbeing.

Our team carried out a full removal of the outdated system and installed a modern, fully compliant platform lift designed for durability, performance, and ease of use. The new lift offers:

• Smooth, quiet operation

• Enhanced safety features

• Improved accessibility for residents with mobility needs

• Greater energy efficiency

• Reduced servicing and repair costs

The transformation has been immediate. Residents now benefit from safer, more comfortable access between floors, while staff can move confidently throughout the building without the concern of unexpected lift failures.

Care home management are particularly pleased with the long-term reliability of the new system and the reduction in ongoing maintenance expenditure. The installation not only improves day-to-day functionality but also supports compliance with accessibility standards and future operational resilience.

Another successful project delivered on time and to the highest standards reinforcing our commitment to dependable vertical transport solutions across Surrey, Kent, London and the South East.

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We are proud to announce that Wickham Hoist Ltd are sponsors of Slough Town Football Club and have now contracted to supply service maintenance to the Arbour Park Lifts, as part of our partnership sponsoring agreement, Wickham support the facilities and social events at the club, having a mutual vision of supporting the wider local community. Opportunity of networking with fellow sponsors and jointly helping the STFC to prosper for future.

STFC Steve Doyle, Commercial Director says “It’s fantastic to have the support of Michael and the team at Wickham Hoists. They’ve exciting plans for the near future and our partnership is another great example of local businesses working together. We’re grateful for their support and looking forward to a successful season with them”.

Visit for more: Rebels announce partnership with Wickham Hoist

Recent Project

Disabled Access Step Lift Installation

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Disabled Access Step Lift Installation

To sum up, Wickham Hoist Ltd remains at the forefront of the industry, driven by innovation, reliability, and sustainability. Our unwavering commitment to excellence has earned us a trusted reputation in the UK, where we deliver high-quality, safe, and efficient lifting solutions. Whether you require construction hoists, passenger lifts, or bespoke hoisting systems, our expert team is ready to support your project from start to finish. Explore our full range of products and follow us on social media for regular updates.

Exciting News: Wickham Hoist Ltd opens new office in Maidstone

Wickham Hoist Ltd is thrilled to announce the opening of our brand-new office at G3 Acadia House, St Leonards Road, Allington, Maidstone, Kent, ME16 0LS. This milestone marks an exciting step forward in our journey to provide exceptional service to our clients across Kent and the South East regions.

A New Base for Excellence

Our new office has been established to better serve our valued clients, offering a centralised hub for managing all general maintenance services and the delivery of new equipment. By strategically positioning ourselves in Maidstone, we aim to ensure faster response times, enhanced support, and improved accessibility for both existing and new customers.

Continuing Our Legacy

While we celebrate the opening of our Maidstone office, our head office remains at 36-38 Feltham Road, Ashford, Surrey, TW15 1DH, continuing to support our clients and operations. This expansion reinforces our commitment to delivering excellence and maintaining the trust our clients have placed in us for decades.

Since 1961, Wickham Hoist Ltd has been synonymous with excellence in the hoist manufacturing industry. From bespoke permanent industrial hoists to construction and passenger hoists, our expertise and dedication to quality have set us apart. The new Maidstone office is yet another testament to our commitment to growth and innovation, ensuring we remain the trusted choice for hoist solutions.

What This Means for You

Whether you require regular maintenance, new equipment, or tailored hoist solutions, our Maidstone office will serve as a focal point for delivering our renowned services. Together with our head office in Ashford, Surrey, we are well-positioned to meet the needs of clients across Kent, Surrey, the South East, and beyond.

Thank you for your continued support as we grow to serve you better!

To sum up, Wickham Hoist Ltd remains at the forefront of the industry, driven by innovation, reliability, and sustainability. Our unwavering commitment to excellence has earned us a trusted reputation in the UK, where we deliver high-quality, safe, and efficient lifting solutions. Whether you require construction hoists, passenger lifts, or bespoke hoisting systems, our expert team is ready to support your project from start to finish. Explore our full range of products and follow us on social media for regular updates.

Wickham Hoist Ltd is proud to announce our partnership with Lester Controls, one of the UK’s leading manufacturers of traction and hydraulic lift controllers. This collaboration continues our commitment to British-made excellence, with Lester Controls providing advanced controller systems, drive technology, and positioning software to enhance our hoisting solutions.

Since 1984, Lester Controls has been at the forefront of lift and escalator controller design, offering site-specific solutions that feature cutting-edge technology, including internet and GSM connectivity. Their dedication to quality and innovation aligns with our own ethos, ensuring that our British-built hoists benefit from the most reliable and efficient control systems available.

With Lester Controls’ systems, our hoists will deliver enhanced precision, smoother operations, and greater reliability—continuing to meet the highest standards in both performance and safety. Together, we are committed to advancing British manufacturing, delivering superior hoisting solutions for the future.

Wickham Hoist Ltd Partners with Lester Controls: Advancing British-Made Innovation

This partnership between Wickham Hoist Ltd and Lester Controls underscores a shared commitment to excellence, innovation, and the advancement of British manufacturing. By integrating Lester Controls’ cutting-edge controller systems into our hoisting solutions, we aim to deliver enhanced precision, reliability, and safety to our clients. Together, we are poised to set new standards in the industry, ensuring that our British-built hoists continue to meet the evolving needs of modern construction and industrial projects. As we move forward, our team remains focused on delivering tailored lifting solutions that reflect the best of British engineering. To learn more about our full range of hoist systems and services, or to speak with a specialist about your project, please get in touch — we’re here to help.

Wickham Hoist Ltd Partners with Brown Europe Ltd: Elevating British Engineering

Wickham Hoist Ltd, a leader in British hoist manufacturing since 1961, is excited to announce a new partnership with Brown Europe Ltd, a company known for engineering high-quality gears, British-made gearboxes, motors, and EN81 motor brakes. This collaboration strengthens our ability to provide even more reliable and efficient hoisting solutions for the industrial and construction sectors.

Brown Europe Ltd shares our commitment to delivering long-lasting, sustainable products. Their solutions are designed to reduce waste while maintaining safety and performance, aligning perfectly with our mission to offer hoists that meet the highest industry standards. Their EN81 motor brakes, crucial for lift safety, and precision gears ensure our hoists operate at peak efficiency, enhancing both performance and safety.

Together, Wickham Hoist Ltd and Brown Europe Ltd are committed to advancing British manufacturing and delivering solutions that stand the test of time. This partnership will drive the future of hoisting innovation, combining quality, safety, and sustainability.

The partnership between Wickham Hoist Ltd and Brown Europe Ltd represents a significant advancement in British engineering, combining Wickham’s expertise in hoist technology with Brown Europe’s high-performance components. This collaboration enhances the quality, efficiency, and reliability of our hoist systems, supporting the evolving needs of industrial and construction sectors. At Wickham Hoist, we’re proud to champion UK manufacturing and innovation. To learn more about our hoist products and services or to discuss your project requirements, get in touch with our team today.